Customer Operations Coordinator

Position Title:

Customer Operations Coordinator

Position Base:

Norwalk, CT (Headquarters)

About the Role:

We are currently seeking an experienced Customer Operations Coordinator with excellent communication and organizational skills. The position covers a wide range of responsibilities that can vary on a daily basis. You will be responsible for streamlining the processes of regional/national and international shipping and logistics with the goal of reaching our customers more efficiently. You will report to the Supply Chain Manager.

The ideal candidate will have A+ customer service skills, excellent attention to detail, and the ability to prioritize tasks.

About Us:

Radeberger Gruppe USA is an importer of high-end beer from Germany, offering a diverse portfolio in the US: Radeberger Pilsner, Schöfferhofer Hefeweizen Mix, Clausthaler Non-Alcoholic, DAB and many more.

Radeberger Gruppe USA is a division of Radeberger Gruppe KG (the largest independent brewery-group in Germany) who belongs to the Oetker Group (the largest family-owned business in Germany). 

Radeberger Gruppe USA has a fast-paced atmosphere looking for people who are up for the challenge of growing brands in an entrepreneurial environment.

Responsibilities of this position include:

  • Manage customer sales order lifecycle from receiving of order to delivery to ensure timely fulfillment 
  • Monitor and improve customer satisfaction as measured by on time delivery rate and accuracy of order fulfillment
  • Support the customer service and administrative aspects of our operation
  • Proactive call customers to collect orders and avoid out of stocks
  • Work closely with Sales and Supply Chain Management to ensure product availability at distributors
  • Proactively resolve warehouse customer and direct import customer order issues
  • Interact with customers and handle inquiries and complaints in a timely manner
  • Communicate status of orders to customers and sales
  • Ensure on-time shipping performance; work closely with supervisors and managers to ensure receipts and shipments meet standards
  • Coordinate warehouse service and transportation
  • Fulfill extra duties as assigned

Requirements:

  • 3-year degree from an accredited institution
  • 3+ years of experience in a similar position
  • Team player with an ability to easily interact with others
  • Comprehensive background in Shipping, Receiving, and Warehousing (e-commerce and food delivery industries preferred).
  • Quick learner with good work habits
  • Strong knowledge and understanding of Distribution and Warehouse Management applications
  • Highly customer oriented
  • Able to communicate effectively and professionally
  • Proficient in MS Office Suite – Word, Excel 

Compensation and Benefits:

Radeberger Gruppe USA offers a compensation package including salary, health benefits, and 401K program.

We are an Equal Opportunity Employer

Provide resume and work references (online portfolio with a link or attach files (in total lower than 3MB).

Please no recruiters or personnel agencies and no phone call or walk-ins.